GOLDTOP (XIAMEN) IMP. AND EXP. CO., LTD.
FAQ
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FAQ


FAQ:

1.Are you trading company or manufacturer?/Are you representing a factory or reseller?
We have our own factory and also do the trading for our foreign clients from all over the world.Our company is with 8 fully automated production lines (and 4 professional CAD designer);Normally we can finish one container in 15days,In our international sale department, there are 30 employees.And there are 150 employees in our natural stone workshop,200 employees in our quartz workshop.

2.Where is your factory located in?
We are located in Xiamen City,Fujian Province.If possible,We are welcome you to visit our factory and our team of Goldtop Stone.

3.Can I see a video or pictures about your factory production lines?  
Of course,It’s my pleasure to share an video of our production limes with you,we can share it by e-mail or whatsapp.

4. Do you have the certificate? 
Yes, as a manufacturer with 200 employees, 4 professional CAD designer and 8 fully automated production lines, of course we have SGS certificate,NSF certificate,TÜV certificate,Intertek certificate.

5.Will the price of glossy/Polished and matte/Honed be different? 
Usually  the  same, but  for some material,the honed will be more expensive because we need do more job on grinding process as if some places don’t grind well,it will be easily to be go white.

6.Can you tell me the difference between granite and quartz? 
Granite is a purely natural stone that comes directly from stone quarries and is then cut into thin slabs, polished, and fabricated into countertops.
Quartz countertops are engineered stone products that may contain a large percentage of natural quartz but may also include other minerals. They are not slabs of quarried stone but are instead formed from stone byproducts that are ground up and formed into slabs for countertops and other products.

7.Can marble material used for exterior wall?  
Sorry for that, because the main component of marble is CaCo3, which is easily corroded by acid rain outdoors and easily discolored. Materials like sandstone, Travertine, Slate, and Granite recommend for wall cladding.  Although cladding is not totally waterproof, it works as a control element. It can prevent your building from infiltration.

8.What's the main component of the quartz and is it easy to deform? 
we produce Artificial quartz stone is composed of more than 93% of natural quartz and about 7% of colorant, resin and other additives for adjusting bonding and curing. The performance is similar to the quartzite,quartz have enough strength.And all our products have a 5 -year warranty. So you don't need to worry about the quality.

9.Artificial quartz slabs is scratch proof, wear-resistant, anti-fouling, waterproof and fireproof?  
Scratch proof, wear-resistant, antifouling, waterproof all is ok.
But for fireproof,while Quartz countertops are made with up to 90% quartz. The rest of the material is pigments and resin. Since the resin can only withstand approximately 150 degrees, placing very hot materials such as a pan directly out of the oven will burn the countertop and cause permanent damage.This is why we suggest to put a hot mat down your quartz countertops.

10.Can I get the free sample?
Yes,of course,we provide free sample service,but if you need customize sample book or something customize pattern quartz,We need to charge you a certain fee,and when you placed the order, we will return back to you in our order.

11.What is the MOQ? 
There is no any limit of the MOQ,even you only need one piece slabs,we can also give you the best price and deliver to you door. but we just concern about the shipping cost.If you only need one piece,the shipping would be high for it.We will recommend you to buy a certain amount of products at a time to ensure the price advantage.

12.Iwould like to know who will follow up the production and inspect the slabs after you receive the order. If the goods arrive at me, there is a problem with the board, what will you do? During processing, the board bursts when cutting the board, what do you do with it?
  • Under normal circumstances, because we have professional inspection team to check every slabs before packing and we will also provide you with the inspection report to you before paying the balance.Until now,we don’t get any complaint of our slabs.
  • If the goods are really unacceptable because of our quality, we will communicate with the guests to see what needs to be done. Whether it is compensation or replenishment is a matter of communication with the guests.
  • Only slate will have the problem of bursting. I have never heard of the problem of bursting during the cutting process of quartz stone.Anyway,if this happens,we will also provide you free slab for the compensation.

13.How do you guarantee the quality?       

Yes,that’s a good questions.but when you know how we do you will never concern again.All of the products we will make a double confirmation.before production,We will confirm the drawing with you,Also our technical staff will kindly check the drawings again and make sure each dimensions is reasonable.After productions,the inspector will check each size of the products according to drawings and make each size is correct.And we also will provide the inspection report to you before paying the balance payment.


14.How do you guarantee the quality?       
Yes,that’s a good questions.but when you know how we do you will never concern again.All of the products we will make a double confirmation.before production,We will confirm the drawing with you,Also our technical staff will kindly check the drawings again and make sure each dimensions is reasonable.After productions,the inspector will check each size of the products according to drawings and make each size is correct.And we also will provide the inspection report to you before paying the balance payment.


15.When is payment due?When it's delivered or when it's ordered?
So far, all our guests are 30% DEPOSIT BEFORE PRODUCTION, 70% BALANCE WILL BE PAID BEFORE SHIPPING


16.We don’t import quartz from China due to the anti-dumping.
Rest assured, we also have factory in Thiland, all quartz stones shipping to USA are straight from Thiland. If you are concerned, we are glad to provide you with DDP terms, the goods will be delivered directly to your warehouse, you do not bear any import risk. 


17.What would you do if there is a color difference problem on the slabs?  
Firstly,normally we will ensure that all of slabs of same pattern on one container are from the same batch.Then it will not have color difference.
Secondly,we have a professional quality inspection department for inspection all of slabs before packing.we will also provide you the inspection report before your paying the balance,you can also check how we do the inspection for your order.
Last,if you find any slabs with color difference,you can send some pictures,then I will feedback to our team to check and then give you the solution such as compensation or replacement of slabs.


18. Can you provide door-to-door service?
Yes, for European and American buyers, we can provide them with DOOR-TO-DOOR service regardless of the order quantity, and we can provide customers with DDP, DAP, CIF, FOB, EXW price term.we all will deal all the shipping until our containers are delivered to your warehouse or job site


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